Refund Policy
Last updated: 26 August 2026
This Refund Policy applies to paid engagements with Ridgepath Analytics Co., Ltd. ("Ridgepath Analytics") for energy consumption reporting services. It covers monthly reports, quarterly benchmark reviews, meter audits, executive briefing sessions, and quoted add-ons.
1. General principles
Our services involve scheduled field work, analyst time, and document preparation. Refund eligibility depends on how much work has been completed at the time of cancellation. All refund requests must be submitted in writing to info@system-ridgepath.click.
2. Monthly Facility Energy Reports
- Before meter read: Full refund of that month's fee if you cancel at least 3 business days before the scheduled read.
- After meter read, before delivery: 50% refund; we retain the remainder for field and partial analysis costs.
- After delivery: No refund for completed report cycles. If factual meter transcription errors are identified within 7 days of delivery, we will issue a corrected report at no charge rather than a refund.
3. Meter Audit & Baseline Setup
- Before site visit: Full refund of deposit if cancelled at least 5 business days before the scheduled visit.
- After site visit begins: Deposits are non-refundable. If you cancel mid-engagement, you owe any remaining balance for work performed up to the cancellation date.
- After delivery: No refund once the Meter Register is delivered.
If you later engage us for monthly reporting on the same site within 6 months, 40% of the audit fee is credited toward the first three monthly report invoices as stated in the service description.
4. Quarterly Benchmark Reviews
- Before analysis begins: Full refund if cancelled within 5 business days of payment and before we confirm data receipt.
- After analysis begins: No refund; deliverables will be completed unless otherwise agreed.
5. Executive Briefing Sessions
- More than 48 hours before session: Full refund or free rescheduling once.
- Within 48 hours: 50% refund; remainder covers reserved analyst time.
- No-show: No refund. We will provide written summary notes if a current report exists.
6. Deposits
One-time engagements require a 40% deposit to schedule field work. Deposits are applied to the final invoice. Deposits are refundable only under the cancellation windows stated above.
7. Rescheduling
Field visits and briefing sessions may be rescheduled once without penalty if requested at least 3 business days in advance. Repeated rescheduling may incur a ₩95,000 administrative fee.
8. Non-refundable items
- Completed and delivered PDF reports and chart appendices
- Printed chart folios once production has started
- Travel expenses already incurred for mainland site visits
- Rush delivery surcharges after the expedited cycle has begun
9. Work already started
If we have begun meter reads, data reconciliation, or chart preparation, we will invoice for work completed through the cancellation date. Any prepaid amount exceeding that invoice is refunded within 14 business days.
10. Purchased materials
Printed folios and third-party data purchases ordered specifically for your engagement are non-refundable once ordered.
11. Refund method and timing
Approved refunds are returned to the original bank transfer account within 14 business days. We do not refund to card accounts because we do not process card payments.
12. Disputes
If you disagree with a refund decision, reply to your invoice email with specific details. A senior analyst will review and respond within 5 business days.
13. Contact
Refund requests: info@system-ridgepath.click · +82-64-4837-2156
Shin Areum, 23 Jeju-ro, Jeju-si, Jeju-do 63000, REP. OF KOREA